Privacy Policy

Last updated: March 2026

Arrow Industrial ("we", "our", "us") is committed to protecting the privacy of individuals who visit our website at loadingbaydoors.co.uk and interact with our services. This Privacy Policy explains what personal data we collect, how we use it, and your rights regarding that data.

1. Information We Collect

We may collect the following types of personal information:

• Contact details: name, email address, telephone number, and business address when you submit an enquiry or request a quote.
• Technical data: IP address, browser type and version, device type, operating system, and browsing patterns on our website.
• Usage data: pages visited, time spent on pages, and navigation paths, collected through cookies and analytics tools.

2. How We Use Your Information

We use personal information for the following purposes:

• To respond to your enquiries and provide quotations
• To deliver, maintain, and improve our products and services
• To communicate with you about your orders, installations, or service visits
• To analyse website usage and improve user experience
• To comply with legal obligations

3. Legal Basis for Processing

We process your personal data under the following lawful bases:

• Contractual necessity: processing required to fulfil a contract or take pre-contractual steps at your request.
• Legitimate interest: to operate and improve our business, provided this does not override your fundamental rights.
• Consent: where you have given explicit consent, such as subscribing to communications.

4. Cookies & Analytics

We use Google Analytics to understand how visitors interact with our website. Google Analytics uses cookies to collect anonymous usage data. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

5. Data Sharing

We do not sell your personal data to third parties. We may share information with trusted service providers who assist in operating our website and conducting our business, provided they agree to keep your information confidential. We may also disclose your information where required by law.

6. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, or reporting obligations. Enquiry data is typically retained for up to 3 years, after which it is securely deleted.

7. Your Rights

Under the UK General Data Protection Regulation (UK GDPR), you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request erasure of your personal data
• Object to processing based on legitimate interest
• Request restriction of processing
• Data portability

To exercise any of these rights, please contact us using the details below.

8. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us: